Refund & Return Policy

At Anshu Medicine Centre, your satisfaction and safety are our priorities. This policy explains when and how you can request a refund, return, or replacement.

1. Returns We Accept & Cannot Accept

2. How to Request a Return or Refund

1. 1
   Contact us within 48 hours Message us on WhatsApp (+91 77810 08157) or call as soon as you notice the issue.
2. 2
   Share order details & photos Send your order date/time and clear photos showing the problem (damaged packaging, wrong medicine, etc.).
3. 3
   Wait for our review Our team will get back to you within 24 hours with a decision.
4. 4
   Return or receive replacement If approved, we will either arrange pickup or ask you to visit our store. Replacement or refund follows.

3. Refund Timelines & Methods

Once we approve a return and receive the item back (or verify the issue), your refund is processed as follows:

4. Order Cancellation

• Before dispatch: Full refund. Contact us on WhatsApp as soon as possible.
• After dispatch, before delivery: Refund possible, minus any delivery costs incurred.
• After delivery: Subject to the return conditions above.

5. Order Modification

Need to change an item, quantity, or delivery address? WhatsApp us immediately. We'll accommodate changes before dispatch whenever possible.

6. Replacements

Where possible, we prefer replacement over refund. If the exact medicine is unavailable, we may offer:

• An equivalent generic alternative (with your explicit consent)
• Full refund of the amount paid
• Store credit for a future order (only if you agree)

7. Wrong Prescription Uploaded

If you upload the wrong prescription and we dispatch based on it, please notify us immediately. Once medicines are dispensed as per the given prescription, they cannot be returned. Please double-check before submitting.

8. Delivery Delays

We aim to deliver promptly but cannot guarantee specific times. Delays due to weather, traffic, road conditions, or other unforeseen circumstances are not grounds for refund. However, you may cancel any undispatched order at any time.

9. Non-Refundable Charges

Certain charges are non-refundable:

• Delivery charges (if applicable) once the order is dispatched
• Payment gateway charges (usually less than 2%) charged by third parties

10. Grievance & Escalation

If you are not satisfied with our response, you may:

• Escalate to our owner via WhatsApp or in-store visit
• We prefer amicable resolution and take your feedback seriously
• If unresolved, disputes fall under the jurisdiction of courts at Patna, Bihar (as per our Terms & Conditions)
• Consumer complaints may also be filed under the Consumer Protection Act, 2019

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted here with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance.

12. Contact for Refund Requests