Privacy Policy

Anshu Medicine Centre ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services — through our website, WhatsApp, phone calls, or in-store visits.

1. Information We Collect

Personal Information

• Full name
• Mobile number (including WhatsApp number)
• Delivery address (house/flat, street, landmark, city, PIN code)
• Alternate contact number (if provided)

Order-Related Information

• Medicines and products ordered
• Prescription images and details (doctor's name, patient name, medications prescribed)
• Order history and preferences
• Payment mode (we do not store card or UPI credentials ourselves)

Communication Data

• Messages, images, and files exchanged with us via WhatsApp
• Call records for order verification
• Feedback and complaints

Automatically Collected (Website)

• Approximate location (only if you allow browser permission)
• Basic device information (browser type, screen size)
• Anonymous usage statistics

2. How We Use Your Information

We use your information solely for the following purposes:

• Order processing — verifying prescriptions, checking stock, packing your medicines
• Delivery — reaching you at the correct address at the right time
• Communication — order confirmations, delivery updates, prescription clarifications
• Customer service — resolving queries, handling refunds and returns
• Legal compliance — maintaining prescription records as required under the Drugs and Cosmetics Act, 1940
• Improving our services — understanding customer needs

We do NOT use your information for spam marketing, aggressive promotions, or third-party advertising.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We share your data only in these specific situations:

• Delivery personnel — receive your name, address, and phone number (for coordination only)
• Our licensed pharmacy staff — access your prescription and order info to prepare it
• Payment providers — process your payments (they may collect their own data as per their policies)
• Legal authorities — if required by court order, government notice, or applicable law

4. Prescription Data — Special Handling

Prescriptions are sensitive medical documents. We:

• Store them securely (physical and/or digital) in our records
• Retain them for the period required under the Drugs and Cosmetics Rules, 1945
• Limit access to our authorised pharmacy staff only
• Do not share them with anyone except as legally required
• Do not use them for any purpose other than order fulfillment and record-keeping

5. WhatsApp & RCS Communication

When you communicate with us on WhatsApp or RCS:

• Your messages, images, and voice notes are received on our business account (+91 77810 08157)
• We treat this content confidentially
• WhatsApp is an end-to-end encrypted service operated by Meta; their own policies also apply
• We do not use your number for broadcast marketing without your explicit consent
• You may opt out of any notifications by replying "STOP" or informing us

6. Data Security

We take reasonable steps to protect your information:

• Physical prescription records are stored in restricted areas
• Digital data is stored on password-protected devices
• Access is limited to trained staff who need it for their work
• Regular review of our security practices

Despite these measures, no system is 100% secure. In the unlikely event of a data breach, we will notify affected customers.

7. Your Rights

You have the right to:

• Access your personal information we hold about you
• Correct any inaccurate information
• Delete your data (subject to legal retention requirements for prescriptions)
• Withdraw consent for future communications
• Object to any specific processing

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

8. Data Retention

9. Cookies & Website Data

Our website uses minimal cookies — only essential ones required for basic functionality. We do not use tracking or advertising cookies. Third-party embeds (Google Maps, Fonts) may set their own cookies as per their policies.

10. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect information from children. Medicine orders for minors must be placed by a parent or legal guardian. If we become aware of collecting information from a child without parental consent, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated "Last updated" date. For material changes, we may notify you via WhatsApp. Continued use of our services after changes constitutes acceptance.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable rules and regulations. Any disputes will be subject to the exclusive jurisdiction of the courts at Patna, Bihar.

13. Contact Us

For any privacy-related questions, concerns, or requests, please reach out: